Privacy Policy
Read our privacy policy to understand how we collect, use, and protect your personal information.
Effective Date: November 10, 2025
Spaysio Health ("Spaysio", "we", "our", "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you access or use our website, our tools, or any online consultation services provided by our healthcare professionals.
1. Information We Collect
We collect and process the following categories of personal data:
a. Personal Details
Name, phone number, email address, date of birth, gender, and location.
b. Health Information
Medical history, diagnosis, medications, consultation notes, and other details shared during sessions or through self-assessment tools.
c. Payment Data
Information related to payment transactions, including transaction IDs. We do not store full payment credentials.
d. Technical Data
Cookies, IP address, browser type, device ID, and usage data collected through analytics and advertising tools for improving user experience and performance measurement.
2. How We Use Your Information
We process your data to:
- Provide online healthcare consultations, therapy, and follow-up care
- Generate and share e-prescriptions in compliance with applicable Telemedicine Guidelines
- Contact you regarding appointments, service updates, and care continuity
- Analyze usage trends and improve user experience
- Send educational or awareness material (only with your consent)
- Display relevant advertisements and improve service delivery
3. Data Sharing and Disclosure
We may share your data only with:
- Registered medical practitioners, healthcare professionals, and authorized staff of Spaysio Health
- Payment processors for completing transactions
- Service providers for analytics, hosting, and communication
- Law enforcement or regulatory bodies when legally required
We do not sell or rent your personal data to third parties.
4. Data Retention
Health and consultation records are securely stored and retained for a minimum of three (3) years as per applicable Telemedicine Guidelines, unless you request deletion earlier.
Non-medical data used for marketing or analytics may be retained for up to 24 months or until you opt out.
5. Data Security
We use industry-standard encryption, firewalls, and secure data centers to protect your information.
However, no online transmission is fully secure — you share data with us at your own risk.
6. Your Rights
You may:
- Access or correct your data
- Withdraw consent for processing
- Request deletion of your records
- Opt out of marketing or retargeting communications
Requests can be made via info.spaysio@gmail.com
7. Cookies and Tracking
Our website and tools use cookies and tracking technologies to improve performance and deliver personalized experiences. You can disable cookies in your browser at any time.
8. Governing Law
This Privacy Policy is governed by the laws of India, and any disputes shall fall under the jurisdiction of courts in India.
9. Contact Us
Spaysio Health
📧 Email: info.spaysio@gmail.com
By using Spaysio Health's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.