Terms of Use
Read our terms of use and website disclaimer to understand the conditions for using our services.
These Terms of Use ("Terms") govern your access to and use of Spaysio Health's website, tools, and telemedicine services. By using our services, you agree to these Terms.
1. Eligibility
You must be 18 years or older to use our services. By booking a consultation, you represent that all information you provide is true and accurate.
2. Nature of Services
Spaysio Health provides:
- Online mental health and psychology consultations
- Telemedicine-based e-prescriptions
- Free tools and self-assessment services
Consultations are conducted by licensed practitioners in accordance with the Telemedicine Practice Guidelines (India, 2020).
3. Website Disclaimer
Spaysio Health provides online mental health and psychology consultations through qualified medical professionals in accordance with the Telemedicine Practice Guidelines (India, 2020).
Not a Substitute for Emergency Care
The information, assessments, and advice shared on this platform are for general mental health guidance and ongoing care — they are not a substitute for in-person medical evaluation or emergency treatment.
If you are experiencing suicidal thoughts, self-harm urges, or a medical emergency, please contact your nearest hospital or emergency helpline immediately.
Remote Care Acknowledgment
By using this platform, you acknowledge that your care is being provided remotely and consent to share relevant personal and health data for the purpose of online consultation and follow-up communication.
Professional Qualifications
All mental health professionals on this platform are licensed and registered with the appropriate regulatory bodies in India.
Telemedicine Limitations
Online consultations have certain limitations compared to in-person visits. Physical examinations cannot be conducted, and certain diagnostic procedures are not possible. In cases where in-person evaluation is necessary, our professionals will recommend the same.
4. Medical Disclaimer
- Online consultations are not a replacement for emergency or in-person medical care
- If you are in a life-threatening situation, please contact your local emergency services immediately
- Spaysio Health and its practitioners make reasonable efforts to ensure accuracy but do not guarantee specific outcomes
- The effectiveness of treatment depends on various factors including individual circumstances, adherence to recommendations, and timely follow-up
5. User Obligations
You agree to:
- Provide accurate medical and personal information
- Refrain from misusing the platform or impersonating another person
- Use the services only for personal, lawful purposes
6. Payments and Refunds
All payments are processed securely through our payment partners.
Fees once paid for consultations are non-refundable except in cases of technical failure or provider unavailability, as determined by Spaysio Health's support team.
7. Intellectual Property
All content on Spaysio Health's website (videos, articles, assessments, graphics) is owned by Spaysio Health. You may not reproduce or distribute without written permission.
8. Limitation of Liability
Spaysio Health and its affiliates are not liable for:
- Interruptions in telecommunication or internet services
- Loss of data due to user error or third-party breaches beyond our control
- Any indirect, incidental, or consequential damages
9. Termination
Spaysio Health reserves the right to suspend or terminate access for violations of these Terms or misuse of the platform.
10. Modifications
Spaysio Health may update these Terms periodically. Continued use of the platform constitutes acceptance of any revisions.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of India.
Contact
Spaysio Health
📧 Email: info.spaysio@gmail.com
By using Spaysio Health's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.